Privacy policy

AutoLoga (“we”, “us”) is operated by Driven Autocare Pty Ltd (ABN 50 677 682 996). It is a vehicle maintenance logbook service for Australian drivers, fleets and workshops. This policy explains how we handle personal information in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

What we collect

• Contact info — name, email (account), and an optional mobile number (sign-up, a booking request or a workshop profile); password is stored as a hash only
• User content — vehicle and maintenance records you enter (rego, odometer, invoices, service notes, fuel, expenses, logbook trips, Loga Mate conversations, booking requests), plus photos you upload (odometer, invoices, vehicle images)
• Identifiers — account / user ID needed to sign you in and sync your logbook
• Purchases — subscription status and plan. For App Store purchases we keep Apple’s transaction identifiers. We never see or store full card numbers or your Apple ID payment details
• Workshop business details if you register as a workshop
• Usage data needed to run the service (login sessions, uploads)

Device permissions (mobile)

• Camera — optional; used when you photograph odometer readings, invoices or vehicles.
• Photo library — optional; used when you attach existing photos to records. AutoLoga never saves anything to your photo library.
• Location — optional. Used while the app is open to show nearby fuel prices (Fuel tab) and, when you are recording an ATO logbook trip (or have turned on automatic trip detection in the logbook), to measure distance on your device. In the iPhone app you can also switch on “Detect trips in the background” (off by default; you choose it in the logbook, and iOS asks for “Always” location permission). Then AutoLoga uses your location in the background to notice when a drive starts and ends, and saves the trip distance as an automatic trip for you to confirm or delete. We do not upload or store a live map trail or your route — only the trip distance (km), odometer and a business/private guess are saved. You can turn location off any time in the app or in your device settings. Declining location still allows manual km entry and suburb/postcode fuel search. Not used for advertising or tracking across apps.
• Notifications — optional push notifications in the iPhone app, only if you turn them on. They tell you about your own account: a workshop confirming a booking, job status updates, a new quote or invoice, and a review reminder after a job is completed. If you opt in we store your device's push token (a device identifier issued by Apple) against your account solely to deliver these notifications; it is not shared for advertising or tracking, and is deleted when you log out, turn notifications off, or delete your account. If you use the Lock Screen job status (a Live Activity), we also store that activity's push token for the length of the job, solely to update it, and delete it when the job ends. You can choose categories in Account > Notifications. Not required for core app use.

Anonymised repair price statistics

We use invoice amounts (from invoices you upload and invoices workshops send to AutoLoga) to build anonymised repair price ranges shown in Loga Mate. We keep only the repair category, price, month, general area (region from the workshop or your postcode) and car make, model, year range and type — never your name, contact details, rego, VIN or invoice number. Prices are shown only as ranges for groups of at least 5 invoices from at least 3 different workshops, so no single person or workshop can be identified.

Artificial intelligence (third-party AI)

Some AutoLoga features use third-party AI. We only send data when you have given explicit permission (a single in-app prompt before the first AI feature, which you can change any time under Account → AI features). Declining leaves the app fully usable with non-AI fallbacks (manual entry, on-server text recognition, original car photos, plain-text reminders). The AI companies we use are Google (Gemini models) and OpenAI, reached through our infrastructure provider Vercel (AI Gateway). Vercel’s AI Gateway is configured so prompts are not used to train provider models; Vercel itself does not retain prompts after the request completes. Providers give contractual protections comparable to what we offer you for this processing. Details per feature:

• Invoice, receipt and odometer scans — the photo or PDF you choose is sent so the AI can read text and numbers (it may include your name, number plate, ABN or kilometre reading). Purpose: pre-fill forms. Fallback: on-server OCR or typing.
• Car photo cutout — your car photo is sent to Google Gemini (image model) to remove the background. It may show the plate and surroundings. Purpose: display your car on the dashboard. We keep the original; both are deleted with the photo, vehicle or account. Fallback: show the photo as uploaded.
• Loga Mate (AI car helper) — your typed or dictated message, an optional warning-light photo or short sound/video clip (up to about 20 seconds; never stored), and basic car details (year, make, model, odometer, recent service types — never your name, plate or VIN) are sent to Google Gemini and/or OpenAI to write an answer. Purpose: general guidance only (not a mechanic’s diagnosis). Optional parts price refinement may also send year/make/model to the same providers. Fallback: book a service or find a mechanic.
• Service summaries — the car’s model name and already-computed reminder text (due dates/km, open job or quote names) are sent to Google Gemini to reword them in plain English. Purpose: clearer dashboard reminders. Fallback: the same reminders as plain text.

AI results you save (for example invoice fields or a Loga Mate chat) stay in your account until you delete them, the car or your account. Photos sent for Loga Mate or one-off scans are not kept by us beyond producing the result (invoice/odometer files you choose to save are stored as your records).

Sharing cars with family or staff

You can invite other people to a car (or all your cars) with a link or code — no email is sent. Drivers can add trips, fill-ups and expenses (shown with their name); view-only people can only look. Members can see the cars shared with them and the entries they or others added to those cars, never your other cars or account details. You can remove anyone at any time, and people can leave. If a member deletes their account, entries they added to your cars stay with you without their name.

Deleting your account

You can permanently delete your account and associated data (vehicles, maintenance records, invoices and photos, expenses, logbook trips, bookings, links and family sharing) at any time in the app or on the website: Account → Delete account (workshops: Workshop profile → Delete account). We send no email when you do this. App Store subscriptions must be cancelled in iPhone Settings → [your name] → Subscriptions.

Why we collect it

To provide the logbook, workshop linking, reminders, and support. We do not sell your personal information. In the iOS app, payments are processed by Apple.

Who else sees your information

• Workshops you link with see your name, email, mobile number (only if you gave it), the cars you have linked or booked in, and the booking notes, photos or Loga Mate summary you choose to send them. Workshops only upload documents for customers who have linked with them.
• People you share a car with (family, drivers, staff) see that car and entries added to it, as described above.
• Share links — if you switch on a read-only share link for a car, anyone who has the link can see that car's service history, including its registration number, VIN and your first name. Switch the link off any time on the car page and it stops working immediately.
• Lock Screen job status (Live Activity, iPhone) shows your car's registration number and job status on your Lock Screen while a workshop is working on it. Turn it off in Account.

Service providers we use (sub-processors)

We do not sell personal information and we do not use it for advertising or tracking.

How long we keep it

• Your account data is kept while your account is open, and deleted when you delete the account (including uploaded files).
• Loga Mate photos are never stored; the chat text is kept until you delete the chat, the car or your account.
• Password-reset links expire after 1 hour. Signed-out session records are kept only until the session would have expired anyway (up to 30 days).
• Push tokens are deleted when you log out, turn notifications off or delete your account; a Live Activity token is deleted when the job ends.
• Backups kept by our database provider expire on a short rolling basis; deleted data is only restored from them in a disaster-recovery event.
• Technical logs kept by our hosting provider are retained for a limited time for security and troubleshooting.

Data on your device

To work offline, the mobile app keeps a read-only copy of your cars, due dates and recent history, plus anything waiting to sync, on your device. It is cleared when you log out.If you turn on App Lock, Face ID or Touch ID is checked by iOS on your device; AutoLoga never receives your biometric data.

Who we are

AutoLoga is operated by Driven Autocare Pty Ltd (ABN 50 677 682 996) from Queensland, Australia. Questions, access or deletion requests: support@autologa.com. You can also export your data yourself from Account → Download my data.

Storage & security

We use encrypted transport (HTTPS) and appropriate access controls. You can delete your account yourself (above), download a copy of your data from Account, or ask via Support (support@autologa.com).

Your rights

You may request access to, correction of, or deletion of personal information we hold about you. Complaints can be raised with us first; you may also contact the Office of the Australian Information Commissioner (OAIC).

This is a plain-English summary for AutoLoga — not formal legal advice. See also Terms of use.